CallMiner, the global leader in AI-powered conversation intelligence and customer experience (CX) automation, has officially announced an assortment of advancements for its agentic AI framework so to connect analytics and automation workflows across the entire platform.

According to certain reports, these enhancements arrive on the scene bearing an ability to transform every stage of customer engagement. This involves simplifying the process of leveraging intelligence from customer interactions to autonomously take action, implement processes, and improve automation decisions.

To understand the significance of such a development, we must take into account one CallMiner’s 2025 CX Landscape Report, where it was discovered that 96% of CX and contact center leaders view AI implementation, including generative AI and agentic AI, as a key strategy, marking a major upgrade from 87% recorded during 2024.

More on that would reveal how the same amount of respondents also agrees that AI will be key to unlocking the full potential of their employees, up from 90% in 2024.

“Our latest advancements equip organizations to meet the demands of today, while anticipating and shaping the future of exceptional CX. Through our agentic AI platform, CallMiner is making it easier to instantly and automatically engage any customer, in any language, through human or virtual agents – creating faster, smarter, and more impactful outcomes that drive lasting loyalty and growth,” said Bruce McMahon, Chief Product Officer at CallMiner.

Talk about CallMiner’s latest brainchild on a slightly deeper level, we begin from the promise of improved automated AI analytics. Leveraging these analytics, organizations can now automatically identify all contact reasons, outcomes, and behaviors, based directly on their own data with a high degree of accuracy.

Next up, we have interconnected analytics and automation capabilities coming into play. Here, CallMiner’s proprietary platform will bank upon advanced agentic AI to automatically create virtual AI agents (voice or chat) in minutes based on use cases identified via automated proactive discovery.

 This interconnection between CallMiner’s agentic AI and intelligence capabilities also makes it possible for users to quickly understand and take action on opportunities for automation. It further uses continuous monitoring to help organizations identify how virtual agents are performing and make changes as necessary.

Another detail worth a mention is rooted in the prospect of enhanced customer engagement, which harnesses intelligent automation to enable organizations in the context of using agentic AI to automatically trigger customer engagement initiatives through CallMiner Outreach. Not just that, the underlying technology can even automatically discover triggers to set outreach parameters, or use them as suggestions for human-in-the-loop oversight

Eventually, a mechanism of sort should accelerate proceedings across customer engagement and survey efforts become faster, while simultaneously making them more relevant and more self-optimizing.

Among other things, it ought to be acknowledged that CallMiner can also deliver new LiveTranslate capabilities, AI-powered, real-time translation which, on its part, enables natural conversations between agents and customers in any language. For better understanding, fully integrated into the CallMiner platform, LiveTranslate effectively removes communication barriers, extends existing staff abilities, and at the same time, enhances CX.

Founded in 2002, CallMiner’s rise up the ranks stems from delivering deep intelligence to optimize processes, enhance agent performance, as well as automate workflows and conversations at scale. By doing so, the company is able to help organizations transform customer insights into operational efficiency, cost reductions, and faster, data-driven business decisions.

CallMiner’s excellence in what it does can also be understood once you consider it trusted by leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality. The company also captures and analyzes 100% of omnichannel customer interactions.

“At CallMiner, we believe that every interaction can be fuel for smarter decisions, deeper customer relationships, and measurable business growth. By seamlessly linking powerful analytics with intelligent automation through our advanced agentic AI framework, we’re empowering organizations to uncover opportunities, take rapid and relevant action, and continually optimize outcomes – all while enabling employees to focus on higher-value, customer-impacting work,” said McMahon.